Introduction
This Privacy Policy explains how Lucy Hunter of Garden Room Therapies collects, uses, stores and protects your personal information when you use reflexology, Reiki and Hypnotherapy services.
Garden Room Therapies is committed to protecting your privacy and handling your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Data Controller
Garden Room Therapies
1 Spring Cottages, Broad Oak, Heathfield, East Sussex, TN218SS
lucy@gardenroom-therapies.co.uk
07500979114
The Data Controller responsible for your personal information is Lucy Hunter
What information is collected
The following information may be collected:
- Name
- Address
- Date of Birth
- Telephone number
- Email address
- Emergency contact details
- GP details (where relevant)
- Medical history
- Medication information
- Lifestyle information relevant to therapy
- Session notes
- Payment information
- Correspondence via email, text or contact forms
Sensitive personal data relating to health and wellbeing is only collected where necessary to provide safe and appropriate therapy.
How your information is collected
Information may be collected when you:
- Complete a consultation form
- Contact the practice by phone, email or website
- Attend therapy sessions
- Subscribe to newsletters or marketing communications
- Make payments for services
Why your information is collected
Your information is used to:
- Provide reflexology, reiki and hypnotherapy services safely and effectively
- Assess suitability for therapy
- Maintain professional records
- Arrange appointments
- Communicate regarding sessions
- Process payments
- Comply with legal and professional obligations
Your information will never be sold to third parties
Lawful basis for processing
Under UK GDPR, the lawful bases relied upon include:
- Consent
- Contractual obligation
- Legitimate interests
- Provision of health related services
Sensitive health information is processed under Article 9(2)(H) of UK GDPR for the provision of health or social care.
Confidentiality
All sessions are confidential unless:
- There is a risk of serious harm to yourself or others
- Disclosure is required by law
- There are safeguarding concerns involving children or vulnerable adults
Where possible, confidentiality breaches will be discussed with you first.
How your information is stored
Your information is stored securely using password protected digital systems and/or locked paper files.
Reasonable measures are taken to prevent unauthorised access, loss or misuse of personal information.
How long are records kept
Client records are normally retained for:
- Adults: 7 years after the end of therapy
- Children: until age 25 or 7 years after therapy ends, whichever is longer
Records are securely destroyed after the retention period
Sharing your information
Information will only be shared where necessary and appropriate, for example:
- With your consent
- For supervision purposes (anonymised where possible)
- If legally required
- To protect safety and wellbeing
Any third-party service providers used, such as online booking or payment systems, are expected to comply with data protection laws.
Your rights
Under UK GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate information
- Request deletion of information where appropriate
- Restrict or object to processing
- Withdraw consent at any time
- Lodge a complaint with the Information Commissioner’s Office
ICO Website:
Website and cookies
If this website uses cookies, analytics or contact forms, information may be collected automatically to improve website performance and user experience. You can disable cookies through your browser settings.
Contact
If you have any questions about this Privacy Policy or how your information is handled, please contact:
Lucy Hunter Garden Room Therapies
lucy@gardenroom-therapies.co.uk
07500979114
www.gardenroom-therapies.co.uk
Last updated 19th October 2026